Very good

Very satisfied

Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.

The car was very new and in great condition. Returning the car was very quick and convenient. However, there were a lot of unexplained additional charges. As I was rushed, I didn't inquire in detail but later discovered many inexplicable fees.

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.