We did not get the car we wanted. We were not given any other option than what we got 'take it or leave it'. They were totally over the top in trying to sell insurance. They insisted on a credit card (which a lot of people don't use anymore). Why not take a deposit on a visa debit. We had to pay c€250 for this reason. The building is overcrowded and their process is too slow. It is not obvious to take a ticket when you arrive.

We waited over 2 hours to get to the counter, and the agents while thorough, seemed overwhelmed. Once we were helped, we were frustrated that the cost was much more than the original amount paid on the website. It was confusing and felt like a rip off.

I'm copying my review on google to warn customers to stay away from Interrent: I highly recommend trying a different car rental service. Terrible experience picking up the car. Nearly 1 hour wait with only 3 customers in front of us before reaching the counter was just the beginning. The processing of our reservation was extremely slow and the personel (although friendly) were quite incompetent. My credit card did not work with their machine and they made me feel very bad about it, suggesting that maybe I didn't have enough funds for the >1200 euro deposit. We tried as well my partners card and again it didn't work. In the end, it worked perfectly on a different machine (which we suggested trying). We almost payed for an additional 90 euro deposit insurance because their credit card machine was not functioning. They did not appologize, only smiled and said we were lucky to avoid paying for the insurance. When we left I saw they made no move to remove the credit card machine and suspect they push customers into buying into this additional 90 euro insurance when their card "doesn't work".

Like: The price is very good and the staff was friendly.
Dislike: The pick up time was a bit long.

Like: Easy to book car on Internet; easy to pick up car at Montpellier Airport; clear instructions and helpful staff; minor damage to car on pick up which was clearly defined on a chart; easy and quick to drop off car at Montpellier Airport.