Good, but had to wait to pick up the car because it hadn't been cleaned yet.

1. The service attitude at Thrifty's Los Angeles branch is terrible, from the manager to the regular staff. They refuse to resolve the reimbursement issue for the oil change expense, have a bad attitude, and refuse to communicate, making the customer experience very poor! 2. The online customer service is unreliable. I called the rental company hotline in the US to file a complaint, and the customer service representative promised to email me within 1-2 days with a progress update or result. However, it has been a week, and I have not received any emails, not even an acknowledgment of my complaint! This makes me feel that the customer service did not report my complaint at all. 3. The internal communication of the rental company is extremely chaotic. After discovering an issue with the car, I called the roadside assistance hotline for a solution. The service personnel asked me to add oil immediately; otherwise, it would affect the vehicle's performance and could lead to an accident. After repeatedly confirming, the customer service assured me that I could get reimbursed when returning the car. I added the oil and covered the expenses. However, when I finally returned the car, the Los Angeles branch refused to reimburse me, stating, 'You should have bought the roadside assistance insurance, then you would have been able to replace the car for free.' This is extremely frustrating! This incident not only disrupted my schedule but also affected my travel mood, and in the end, they even withheld my reimbursement. It's absolutely intolerable!

The car broke down and needed to be replaced once.

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!

Okay