We had to wait for 40 minutes to pick up the car. The staff suggested switching to an Audi Q3, claiming the pickup truck would take a long time. Do they think Chinese people are naive? I insisted, and they showed no remorse—it was clearly intentional to make us wait. The car we got was an old model, unlike the one in the photos. I've always favored this company, rented from them twice in 2019 because of the convenient self-service kiosks. Now, dozens of kiosks are there but unusable, and their service has significantly declined, though the car condition remains their only advantage. Truly disappointing!

The car showed an oil change warning after just a few days of use, and it took a long time dealing with the store for maintenance.

Great service, convenient and quick, very user-friendly. The car showed a fault warning halfway through, so we swapped it for another one in Las Vegas. ALAMO's service was excellent!

There are many cars and they are all quite new. The process of picking up and dropping off the car is simple and convenient. The only downside is that the shuttle wait time from Los Angeles airport to the rental center is a bit long.

Overall, the evaluation is quite good and satisfactory, although there was noticeable upselling of insurance by the staff during car pickup.