Average

Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.

The queue time was too long.

Very convenient and friendly. They helped us with our luggage without expecting tips. They even allowed us to place large items (like a golf bag) near the front door. There are also self-service options for the paperwork.

1. The airport shuttle vehicles are convenient and easy to identify, which is great for first-time visitors to the US. There are pickup points at every exit. 2. The pick-up and drop-off procedures are straightforward. Picking up the car took about 15 minutes due to some questions about options, but once done, we headed out to pick up the car and left. For drop-off, we drove to the inspection area. Although it was 8 PM and there were queues, there were many inspectors and the process was quick, with the inspection and receipt printed within 2 minutes. No further waiting was needed.

I have used them many times and while there are no bells and whistles their prices are good and their service is efficient

Easy to use, great prices, another great experience