I saw many bad reviews before renting, and thought that by paying attention to all the details, it would be fine. However, after returning to China, I found some inexplicable charges. After negotiating, I discovered they had purposely overcharged me for two extra days. I actually returned the car on the evening of the 22nd, but the bill said I returned it on the 24th. I have requested the rental platform to negotiate and compiled all the documents, asking my colleague in the U.S. to file a complaint against them. I suspect they overcharge Chinese orders maliciously, knowing it’s difficult for them to deal with it after returning home.

The time we had to queue was nearly the time we spent flying from Atlanta to Mco ! But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.

Great service

Excellent

Initially the car provided had issues with tyres then car was changed after couple of days which wasted some of my time. It took more than 15 minutes to speak with some on call center as all options had machine talking. Other than that everything else was smooth!

A management disaster!! I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines. The situation was very badly managed: • Budget should have advised the people in the line that it would take over two hours to process, other members of family could then sit down or get coffee etc. • There was no need for the entire families to be in the same line as the main drivers, this just made matters worse. • If Budget are going to blame the airport, then they should have told the people in the line. • Maybe hand out bottles of bottles of water to people, the least they could have done. • Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked. Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm. I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!

Good booking process, good value compared to other sites.