Satisfied, there were timely reminders and guidance.

The process was very convenient, and the staff were friendly.

Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.

The service was excellent. They clearly explained everything, and the process was very simple with no upselling or forced charges. The car was in good condition. I booked a manual transmission but got an automatic, and the car was very clean.

The car was larger than expected/ordered. 7 places for 3 people. The downside is a little more fuel consumption, but still pretty OK.

Easy to use. Clear and understandable. Really little to ask for more.