Check in staff was very courteous, knowledgeable, and polite.

Great good customer service.

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

The rental process is simple, but unlike other companies, this one doesn't have a storefront at Sydney International Airport. Instead, you need to call and arrange for the staff to deliver the car.

The service from East Coast is quite good, and the prices are very reasonable. It's much cheaper compared to major car rental companies.

The car was a bit worse for wear. Very high mileage on the engine, and it made an awful grinding sound through the first 3 gears. It was fine for the trip. Customer service with ECCR was great though. No complaints there.

Always my #1 source for car rentals around the world.