Very satisfied!

They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

We chose Hertz because it was a family trip and we had kids with us, so we always rent an 8-seater from them. This time, the car was in excellent condition, and the built-in navigation system was very useful. It was a very satisfying trip.

Picking up and returning the car was very convenient.