The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.

The staff were enthusiastic and communicated smoothly, but the assigned vehicle was smaller than the one in the booking.

Quite satisfactory

Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.

The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.