Had to take a shuttle to the company, but picking up the car was quick and returning it was convenient.

The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!

I really like Alamo's branch at LAX. The cars are new, and the service is good!

Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!