We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.

The service was good, but the car was in poor condition. The order has been canceled.

Well-known company, reliable

The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

The service provided by the lady at CDG Terminal 2F was excellent. The new car had an odor, and she helped us by contacting her manager for a replacement. We are very grateful to her. Initially, we went to Hertz at Terminal 2E, and they said there were no other cars available.