The queue for picking up the car was very long, and the staff worked very slowly. The rental company only accepts the translation document recommended by the Zuzuche platform for the driver's license; certifications done on Taobao are not valid. I rented an X3 but was given a GLC300 instead, which was extremely hard to drive!

Satisfactory

They provided a brand new car with only 2 miles on it. The service was attentive. They were lenient with the fuel level upon return.

The number of airport shuttles is relatively fewer compared to other companies, but everything else is great. The self-service kiosk for picking up the car is very convenient.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.