Self-service processing is very convenient.

The company is professional, has good service attitude, and the car is in good condition.

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.

Efficiency was low, and the wait time in line was long.

High service efficiency. However, at some small airports, we had to switch cars and ended up being downgraded. There were upgraded cars available, but they stayed in those cars with air conditioning on instead of giving them to us.