The rental company's service was generally good. The only downside was that we reserved two booster seats for children but received one booster seat and one five-point harness seat.
I booked through an agent but picked up the car at Europcar. Although I specified in advance that I needed a 7-seater, it seemed like there was poor communication between the service provider and Europcar. When I arrived, they only had a 5-seater available, and I had to pay extra to upgrade to the only 7-seater, a brand-new Multivan. The staff at the store were chatting away, probably because it was close to Christmas, and they didn't attend to us while we were waiting.
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