I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Pickup process was very quick.

Excellent, will only choose Alamo in the future.

No upselling, quick paperwork process, and the staff was extremely nice and welcoming. They upgraded our car for free!

The pick-up and drop-off locations were not as stated on the booking form.