Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.
1. Picking up and dropping off the car at the same place is very convenient.
2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4.
3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?
The car was very new, but you might not get the exact model you initially wanted. Usually, you have to pay for an upgrade. However, the upgraded car will exceed your expectations.
I've rented a few times from Alamo already, and both the pickup and return process have been very quick and smooth.
About QEEQ:10.0/10
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