Hertz MELBOURNE APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Susie Hudson

Australia

Reviewed: Thu, Feb 22, 2018

About Hertz: 8.0 /10

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

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Georgia Stuart

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Sep 12, 2018

About Hertz: 2.0 /10

The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.

Toby Ellen

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Feb 22, 2018

About Hertz: 2.0 /10

When picking up the car, I was told that there were no Corolla hatchbacks available, and I was given a Kia Cerato instead. However, when I went to the parking lot with the key, I saw several Corolla hatchbacks that I had booked on the ZUZUCHE website. When I asked the Hertz staff to switch, I was told those Corollas were all reserved. Are customers booking through the ZUZUCHE website treated differently than those booking directly with Hertz? I don't want to rent a car this way again!