The staff member provided excellent service and used translation tools to explain any unclear points.

Very good.

The condition of the car was great, but the roadside assistance was disappointing.

Although the waiting time was nearly an hour, it was mostly due to incomplete preparation of documents and language barriers. Foreigners are very organized and punctual; they won't serve you before the appointed time. Also, their flexibility can't be assessed by domestic standards. Completing a single transaction generally takes about half an hour; mine took roughly 18 minutes. The lady who served me was very friendly.

The car was inspected upon return with no issues, but later charges were made for damages, which is unacceptable.