Appalling

Dublin airport car rental. Google. Easy. Arrive in Dublin. Call Easyrentcars. Stand in pickup location for 25 mins. Get on bus for 40 mins to car rental site residing 800 yards away. Reason: it’s a Hilton hotel shuttle. Route: drive 5 miles away from airport in rush hour traffic, drop people at Hilton, turn around and drive 5 miles through rush hour traffic back to airport and drop off poor car rental customers at Easirentcars. Wait for 30 mins to speak with front desk. Provide €2600 ‘deposit for damage’. Watch staff look perplexed that I wanted the car on the booking. Informed that a 7 seaters isn’t on site. Sit down and contemplate some inappropriate actions. 20 minutes later car arrives. Wait further 10 minutes as paperwork not ready. Woman on reception laughs saying it’s not always like this. Contemplate more bad things. Drive car away and drink heavily. After journey is completed. Angry. Unlikely to use them again even if I had to drive my family away from an apocalyptic event.

Andrea was awesome!

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

Awful experience with Easirent. They ask you to wait at Zone 14 in Dublin airport which is a bus stop. The airport staff told us they did not have a licence to be picking up from the airport and that the driver would be arrested on arrival. Took over an hour for the driver to arrive. The desk staff were very rude and the vehicle was covered in dents and scratches. They tried to force us into taking their insurance even though we had already insured via EasyRentCars.com. Awful experience. Do not use EasiRent DUBLIN AIRPORT.

I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.