Was told the class/size of vehicle I booked wasn’t available, hence I had to leave a bag in Dublin with relatives. Witnessed the same routine with another customer when I returned the vehicle, which makes me wonder.

Very slow due to inadequate number of staff and difficult customer ahead of me

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again

Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff

When picking up the car the guy at the counter painted a very scary picture of insurance situation and informed me that to be fully insured I need to purchase very expensive insurance. I know this is his job and everything he said was accurate but I found it very scary. And the whole process took too long. When I dropped off I found the guy accepted it was rude. He dropped me off at the airport by double parking and gave me a "safety first" advice when I was going to get off from offside of the van. But because he double parked, the near side was equally dangerous.