Upon arrival, the customer service personnel will scare you by saying that because you didn't buy insurance here, any scratch will cost you 800 euros. It feels exaggerated.

The car was pretty good. However, because one gas station near the airport was under renovation and another one couldn't take credit cards for some unknown reason, I had to return the car without a full tank. For 440 km, the average fuel consumption of the Toyota was 6L, and they charged me €70.62. They showed me the receipt on an iPad and said they would email the bill to me later. In the end, I didn't receive anything in my email, but my credit card showed a charge of over €83, which was extremely frustrating!

Satisfied

1. Booked an automatic Golf on Zuzuche, total price was around 5600. At pick-up, they said only BMWs were available with automatic transmission, costing over 10000. 2. Rented car for a month but it had no spare tire and they didn't inform us. Resulted in a blowout en route to Rome costing much more. Towing fee was 150 euros, plus 480 euros for two new tires, which is unacceptable. 3. The actual rental company was small, and after the blowout incident, we called but no one answered and there was no roadside assistance. 4. The rented car had many small dents. During return, the inspector falsely claimed that pre-existing dents were caused by us. At pick-up, they acknowledged these were pre-existing but did not recognize it during return inspection. This left a bad impression.

Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.

Found a fabulous car.