Brand new car, awesome!

Pickup and return were very fast, no sales pitches, and the return signs were fairly clear.

The service was not good and too strict! I had an international driver's license certification obtained from Zuzuche, but the staff said it couldn't be used without a photo. I found a photo and attached it on the spot, but the staff then said it couldn't be used without a stamp! I also downloaded Budget's official license translation template from the Zuzuche website, but the staff still said it couldn't be used! The store is 2 kilometers from the train station, and it was extremely tiring carrying luggage and kids only to encounter such a situation, it's very frustrating!

Counter staff gave helpful local advice on pickup . Exceptional help at drop off after I left something in the car leading to successful recovery of the item. By far my best car hire experience.

Good selection of rental opportunities and great to be able to arrange insurance options with no pressure sales at pickup

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.