The service was relatively fast, but they tried every possible way to get me to upgrade the car.

You need to take a shuttle bus from the airport, and the line is quite long

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.

They deceived us by claiming the compact car couldn't fit two pieces of luggage, and forced us to upgrade at triple the price.

A very reliable company with a large fleet of vehicles. Friendly staff and quick procedures. However, sometimes there are long queues due to the high number of customers.