Satisfied, but they deducted 1000 AUD, and it supposedly takes 28 days to refund. That's too long and inconvenient.

Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

The cars are relatively new, the procedures are simple, and the prices are very affordable. Although they don't have a branch at the airport, they offer free shuttle service, so it's not really inconvenient.

The car was in good condition and had a high cost-performance ratio.

Car was brand new, customer service was friendly, helpful, prompt, and efficient.