The rental store near Los Angeles Airport is a few kilometers from the airport. If there is no traffic, it takes just a few minutes to get there. We encountered peak traffic and it took us over ten minutes to get there. We arrived at 9 PM with over ten people in line, and it took about half an hour before it was our turn. The car rental process was completed in about ten minutes, with no upselling or hidden charges. You can choose between different brands within the same class when picking up the car in the parking lot. We opted for a Hyundai Santa Fe, which was larger than the originally booked RAV4. Returning the car was almost hassle-free; simply drive to the designated location, hand over the key, take the receipt, unload your luggage, and you're good to go. It was very convenient! Next time I am in the USA, I will definitely choose ALAMO for car rental again.

Excellent car rental experience, everything was done in just ten minutes.

I must say, it was excellent. The car we picked up was brand new with only 780 miles on it. Our FORD ESCAPE was upgraded for free to an EXPLORER. We drove 4000 miles and were very satisfied.

Everything was good, except the counter staff didn't smile. Maybe it's because our English isn't very good. They were nice to foreign guests.