Pretty good

Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

Clearly selected a mid-to-large SUV on the website (more expensive) but was given the option of a compact city SUV (listed at a lower price) upon arrival in the US. The time spent waiting for and choosing the car was included in the rental period. Despite this, I managed to choose a newer car (with lower mileage), but ended up paying extra for a higher-grade vehicle and wasted 40 minutes waiting for it.

Used the self-service, very convenient. The entire process was in Chinese, and there was no upselling. Just take the car by yourself, very convenient. When returning the car, the young man handled the procedures very quickly, and then at 11:30 PM, he even drove us back to the hotel. There were two of us, so we voluntarily gave a $4 tip as a thank you.

The staff at Alamo did not push for insurance sales, and the procedures were handled very quickly and smoothly.