The full tank return policy was shown on the rental car website, but it wasn't accepted locally. The rental car company asked for proof of this policy, but the printed pickup slip didn't mention it in English, so I had to buy a full tank from the rental car company. Also, when I rented a car in Los Angeles, I was told there were additional road taxes, which made the total cost about 2000 RMB more than my original booking in China. However, I was quite happy because they upgraded my car model for free due to no availability of the same model.
Forced insurance and fuel upselling failed, made customers wait two hours to pick up the car, and tried to mislead by suggesting a downgraded vehicle pickup.
The toll pass system is for expressways, but I couldn't fully understand it. I purchased a full tank of fuel and returned the car with an empty tank, which is quite difficult to manage. It's better not to choose this option.
There was an attempt to upsell insurance during pickup, but QEEQ promptly informed us that it wasn't necessary. Very helpful.
About QEEQ:10.0/10
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