Very satisfied, excellent service.

Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!

After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.

I brought the required documents and prepaid the rental, but they refused to give me the car. This made my travel in Germany very inconvenient.

No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.