Very good. The car was in great condition, and the service was professional. They confirmed I had already purchased full insurance and didn't push any additional unnecessary options. Although the vehicle's model was changed, it was neither an upgrade nor a downgrade, but coincidentally it was the same model I usually drive. Returning the car was on a Sunday (outside business hours). Since I chose to return the car in a small town (Wiesbaden, one-way rental), the store provided a self-service return option. It was an excellent experience.

Convenient

Pick-up and drop-off were very easy.

The vehicle did not match my order; although I picked it up early, the rental company said they might not have my car even at the scheduled time. Eventually, I had to pay extra to get another car. The return location only had a box for the keys with no staff present.

Overall good