Good

I had already paid the fine for illegal parking and showed them the receipt, but they charged me again. It has been almost 2 years and I still haven't received a refund. It's really frustrating.

The service attitude was very good, the procedures were handled quickly, and we could choose the car ourselves. We were able to get a Jeep with less than 10,000 kilometers, which was great.

It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.

The staff were very warm and friendly, and the self-service car rental process was very convenient. Returning the car was quite user-friendly as well.