Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?

The staff was very friendly and had a great attitude.

Few cars, recently returned cars are directly rented out to waiting customers without inspection or cleaning. Safety is not ensured.

When returning the car at Stavanger Airport, there were no specific instructions, just an address that our GPS couldn't locate. When we called for help, we were given incorrect directions, causing our group of five to drive around the airport for over an hour and miss our flight, which was a huge loss!

Comparing makes a difference. The car I rented from European last time was handled very efficiently, and both pick-up and drop-off were super convenient. However, with Avis, the guy at the counter was on the phone for a long time before finally assisting us, and then it took ages with the paperwork. Returning the car was a big hassle too at the airport. We got lost, ended up in a paid parking lot and lost 40 NOK, all while rushing to catch a flight! The Avis office is very small and difficult to find, and even an Avis employee's sister, who is a taxi driver, couldn't help us locate it. Avis was very irresponsible in this regard.