I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.

Too slow, and they force you to buy insurance!

staff was slow

Exceeding expectations all the way! Great customer service, considerate, patient and very professional!

Great and easy rental, very convenient!

The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.

Like: The experience from Routes was overall good and a good value. We def enjoyed popping the top on our Wrangler rental.