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I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.

Reviewed: Tue, May 21, 2019
About Routes: 7.7 /10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
Economy | Toyota Yaris or similar

Relevant Reviews on Routes Chicago Airport

Archer Broad

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Reviewed: Tue, Aug 20, 2019
About Routes: 10.0 /10
The rental company staff were very nice.

B.ORAHAM

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Medium SUV | Jeep Wrangler or similar
Reviewed: Mon, Oct 21, 2019
“The best car rental service.”
About Routes: 10.0 /10
Everything was excellent
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Aug 23, 2019
“Inconsistent”
About Routes: 7.0 /10
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.
About QEEQ: 10.0 /10
Smooth process, no issues!

H.Poon

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, May 10, 2019
“Bad for Routes”
About Routes: 4.3 /10
Very bad! The car I pick up the fuel are not full and I needed to return as the fuel I pick up. But no one can fill the fuel as you needed but only full fuel. So the only way you do is only fuel up more. So they can earn such money. I hate ROUTES.

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Apr 2, 2019
“Terrible and Inefficent Pickup and Return Process”
About Routes: 4.0 /10
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
About QEEQ: 8.0 /10

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