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Search for Routes Car Rentals in Chicago

Avoid Routes at O'Hare at all costs

Reviewed: Thu, May 30, 2019
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

B.ORAHAM

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Medium SUV | Jeep Wrangler or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Oct 21, 2019
“The best car rental service.”
About Routes: 10.0 /10
Everything was excellent
About QEEQ: 10.0 /10

Justin Purbeck

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Intermediate | Honda Civic or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Aug 24, 2019
“Great option for internet low price renters”
About Routes: 7.3 /10
The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
About QEEQ: 10.0 /10
Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.

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Full Size Van | Dodge Grand Caravan or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Jun 1, 2019
“Could have been better....”
About Routes: 7.3 /10
I had booked the seven-passenger van. Then I told my group to use your company for rentals. When I got to the pick-up location. Your staff said We have a 7 passenger Tacoma only. We needed space for luggage. After 30 minutes of wait, she brought the van. My group had cars reserved both got Jeep wranglers.
About QEEQ: 10.0 /10

reachglen

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Apr 26, 2019
“Routes value for money”
About Routes: 8.0 /10
This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.
About QEEQ: 10.0 /10

E.Gonzalez

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Economy | Toyota Yaris or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Apr 20, 2019
“Great tool”
About Routes: 9.3 /10
great service, very fast, got an upgraded car . Very happy
About QEEQ: 10.0 /10
Everything fine and smooth

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