Cheap, fast and secure.

Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.

easy

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.

Car was great

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

Like: aLL the way around it was a good experience
Dislike: ?