This company is very professional. Initially, I booked the most basic car, but due to some issues, they upgraded me to a Buick at no extra cost. There was an additional fee for crossing the San Francisco Bridge, which was deducted automatically, and it was reasonable.
Very close to the airport, with shuttle service provided. The car pick-up and drop-off procedures were simple, quick, and convenient. I chose a black Jeep Grand Cherokee with only around 10,000 miles on the odometer. The car was in excellent condition and safely carried me for 6000km. Overall, I am very satisfied with Alamo. Five-star review, I will choose Alamo again next time!
The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.
Everything was good, except the counter staff didn't smile. Maybe it's because our English isn't very good. They were nice to foreign guests.
About QEEQ:10.0/10
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