The staff at the store were incredibly inefficient, with a waiting time of over 20 minutes. They didn't have the BMW X3 I reserved, and frustratingly tried to upsell insurance. Despite our repeated refusal, they were unhappy, emphasizing that this was a luxury car and falsely claimed the insurance was mandatory.

Unreasonable price increase! I chose to pay at the store, and then they added various charges. I told them my US credit card includes rental car insurance, but the female staff still forced me to buy additional insurance or I wouldn't be able to pick up the car. The original order was only over $400, but I ended up paying over $800! Contacted the rental car service customer support, but they couldn't resolve it. Finally switched to AVIS. Overall, a huge waste of time! Never go to Thrifty! The bad reviews online are true!

The staff was very rude, and they forced us to buy insurance; otherwise, we couldn't pick up the car.

The shuttle bus was excellent, on time, and comfortable. The driver was also very nice.

Wonderful and courteous agent. Counter service was pleasant.

Super quick and easy process in finding a rental.