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Reviewed: Wed, Oct 7, 2015
About Thrifty: 2.0 /10
There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.

Relevant Reviews on Thrifty SALT LAKE CITY INTL AP

Violet Haggai

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About Thrifty: 6.0 /10
Some car models don't have CarPlay.
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Dempsey Aled(k)

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Reviewed: Tue, Apr 9, 2024
About Thrifty: 10.0 /10
Overall pretty good, a nice experience.
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Lynn Surrey

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Reviewed: Tue, Oct 8, 2019
About Thrifty: 2.0 /10
Staff had a very indifferent attitude

Caesar Dunlop

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Reviewed: Tue, Jun 21, 2016
About Thrifty: 4.0 /10
Very close to the terminal, but no guiding signs, had to ask airport staff.

Devin Gunther

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Reviewed: Thu, Oct 15, 2015
About Thrifty: 4.0 /10
1. They forced me to buy personal insurance, otherwise, they wouldn't give me the car. When I requested to contact the rental company by phone, they said there were many people waiting in line and they could only process their rentals after finishing mine, forcing me to buy the insurance. According to their minimum insurance requirement, I had to pay an additional USD 161. 2. I booked the car with a credit card, and upon picking it up, they required a USD 200 deposit, stating it would be returned 2-3 business days after returning the car. However, it has been more than 10 days since I returned the car and I still haven't received the deposit.

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