1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV
Curtis
United States
Reviewed: Wed, Jul 31, 2019
About Thrifty:7.0/10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
Did not get the car I wanted, the provided vehicle did not meet requirements, the space was too small to fit the luggage. The rental company even said there was too much luggage. Poor service—two people with two suitcases count as too much?
The car pickup and return process was very simple.
About QEEQ:8.0/10
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Customer Service
1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV
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