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Live chat Email us Service Code: 6819196124
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Reviewed: Mon, Aug 24, 2015
About Budget: 2.0 /10
It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!

Relevant Reviews on Budget Paris CDG Airport T2 E F

Hardy Malachi

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Reviewed: Fri, Jan 24, 2025
About Budget: 8.0 /10
The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!
About QEEQ: 8.0 /10

Regan Child

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Reviewed: Thu, Jun 27, 2019
About Budget: 2.0 /10
We already bought insurance from Zuzuche, but when we picked up the car at the French branch, they tried to sell us additional insurance. We didn't sign any contract, yet 10 minutes after picking up the car, they charged us over 250 euros. This company is a scam. Don't use Budget's cars in the future. Also, be aware of the store clerk named Simon; he's the one who tricked us.

Quintion Noel

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Reviewed: Wed, Aug 14, 2019
About Budget: 2.0 /10
They didn't inform me about the insurance when picking up the car, only mentioned the deposit. In the end, they charged me 3599.82 RMB for insurance. It's a rip-off! Currently appealing to the rental company.

Beck Maggie

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Reviewed: Tue, Sep 18, 2018
About Budget: 8.0 /10
The service was very friendly, but the French are quite laid-back, so the wait time for picking up the car was rather long.
About QEEQ: 10.0 /10

Lewis Hopkin(s)

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Reviewed: Wed, Feb 20, 2019
About Budget: 10.0 /10
Communication through Google Translate with the staff was fairly smooth
About QEEQ: 10.0 /10

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