Overall, it was okay. The first time, they didn't agree to change the car when the oil change light was on. The second time, they replaced the car because the windshield was damaged. When we returned the car, we paid, but the system showed we used the car for an extra day. We are still negotiating.
The process was convenient and fast, and the car was in good condition. However, as a first-time renter, I was persuaded to pay extra for a vehicle upgrade, which was completely unnecessary since there was no significant difference between the original model and the upgraded one.
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