I couldn't rent the car I wanted - a Golf.

Couldn't fully understand English. After washing the car and returning it to the store, the money I paid for the car wash was deducted from the rental fee. The rental company said that the car doesn't need to be washed before returning.

I was upgrade and therefore more thank happy. Fuel was level to level which is always tricky cause you end up loading more fuel than originally needed, but okay. Was fine.

All right and no complaints

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

impossible to download and use the app with the promised 60$ discount

I payed more than I thought. Also the counter in enterpreise told me the hole price with booking and insurance is 127 Euro, but I was surprised that I payed 118 Euro just for booking and 127 for insurance. As I called the enterprise to ask about that, who answered me was not friendly at all. And I did not get a ford, I got another type of care.