Not bad

The service is okay, but since there's no counter at Frankfurt Airport, I couldn't get full insurance when picking up the car. Communication was also a bit difficult with the gentleman who delivered the car, and the deposit taken on-site hasn't been returned yet, so it's hard to give a final rating. However, returning the car was smooth; they just checked and said everything was fine and drove off without a thorough inspection.

The car was very nice and new. Picking up and returning the car at the airport was convenient; the staff came promptly when we called!

I had reserved a VW Golf wagon or an equivalent model, but when I arrived at the store, which was already closed, the only option available was a Kia Sportage. Initially, I was disappointed, but after driving it for a while, it changed my perception of Korean cars. Being a compact SUV, it had significantly more space than the Golf and offered a better view. The car was almost brand new. It had four-wheel drive and 184 horsepower, which provided ample power. The overall rigidity was good, and the suspension was balanced. It came with various features, including a navigation system, front and rear sensors, and a rearview camera, which were very helpful in the narrow underground parking garage. They even provided a child booster seat free of charge. The only downside was that I couldn't find the pickup vehicle at the designated meeting point after getting off the plane. Both the store, which was closed, and the pickup person weren't answering their phones. After waiting for a while, we reluctantly boarded the hotel shuttle bus, and finally, at the last moment, we saw a car with the CARO logo arriving. However, we were delayed much longer than expected due to the long distance between terminals and the long queues at customs.

Overall quite satisfied, good value for money. The only inconvenience was that there was no office at the airport; we had to go to a designated location and then call the office to have them pick us up. This wasted a bit of time, as we waited for half an hour before getting a ride to the office. Picking up the car was smooth; they just checked my driver's license and charged an 800-euro deposit. Since we were heading to Eastern Europe, they gave us a Volvo V70 station wagon. Apart from being a bit dirty, the car was in great condition, relatively new, and the trunk comfortably fit four 28-inch suitcases. This car accompanied us throughout our 12-day journey, and we were very satisfied! Returning the car was also at the designated office. There is a gas station nearby where you can fill up the tank. Hand the keys to the staff, they do a quick check of the car, and then they had me sign to complete the process. We waited for about half an hour for the shuttle, and then got to the airport smoothly.