The car was new and clean, and the staff were friendly and enthusiastic. They proactively upgraded me to a 4Runner, a large vehicle with high ground clearance, which made highway driving very comfortable.

At first, they didn't give me the specified car model. It was actually parked nearby, but the keys hadn't arrived, and they didn't make any effort to help me find it.

The car was in good condition, and returning it was convenient. However, we faced a long line to pick up the car, probably because it was cheap. The staff had a good attitude, and there were no issues.

Clear handover process, quick return, and honest service.

We picked up the car at San Francisco Airport. The staff handling the pick-up kept insisting that I buy full insurance, even though I already purchased an additional insurance from ZuZuChe. The rental came with plenty of insurance, but he said it wasn't enough. He asked which cities we were visiting, and when I mentioned Las Vegas, he charged an additional fee of around $2 per day, saying that if I didn't pay it now, I would have to pay it in Las Vegas. During our trip to and from Las Vegas, we didn't encounter any such charges, and my friends in the US hadn't heard of this either. Up to now, I have no idea what the extra charge was for. Returning the car in Los Angeles was fairly smooth. We rented a minivan, and the car condition was okay. However, it wasn't very clean inside when we picked it up, and only the USB port on the main dashboard worked, making it inconvenient to charge mobile WiFi or phones in the car.