Very convenient and efficient

So far, very fast service.

Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.

Alamo is excellent. They have no mileage limits and no restrictions on where you can drive within the US. The service is also very good. Highly recommended!

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.