They ended up providing a Nissan X-Trail instead of the Grand Cherokee, which was a lower category vehicle. The website didn't inform us about this in advance. Overall, the rental process was smooth and the car was pretty new, so I gave three stars.

The place is spacious with a wide range of vehicle models, and the service is even more attentive.

Alamo is the top choice for economy cars.

Picking up the car was speedy and convenient with the self-service machine. Returning it was simple; the staff just made a quick inspection and if everything was fine, you just leave the keys and go.

It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.