Fairly standard, in line with the company's reputation

The self-service machine stopped working after 6 minutes, requiring us to re-enter some information. The queue for manual service was also slow, so we still recommend using the self-service machine for filling out rental car information.

Economical and practical

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

Used the self-service, very convenient. The entire process was in Chinese, and there was no upselling. Just take the car by yourself, very convenient. When returning the car, the young man handled the procedures very quickly, and then at 11:30 PM, he even drove us back to the hotel. There were two of us, so we voluntarily gave a $4 tip as a thank you.