The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.

The domestic service was very attentive. In Germany, the procedures were different due to local customs. When picking up the car, we filled out forms, registered information, and paid with a credit card. Then the staff handed us the car key and related documents, along with a small piece of paper in German indicating the parking location. We had to find the car ourselves without any inspection procedures. When returning the car, the AVIS staff asked us to wait. After about 15 minutes, they asked if we were returning the car, and told us to go to the parking garage to hand over the keys. After searching around, we finally found someone to inspect the car. The inspection was thorough; they looked around the car and used instruments to test it. After confirming there were no issues, they took the keys, and we went back to the counter for the final settlement. Fortunately, we had allowed enough time, so our schedule was not delayed. The car was new and in excellent condition, fully equipped with all the features of the top model available domestically, making the driving experience very enjoyable.

The service attitude is great, and the car is in excellent condition. Even though it wasn’t the Mercedes-Benz I originally booked, the Hyundai equivalent was impressive as well!

It's crucial to buy full insurance due to fraudulent behavior concerning car damage. No damage was noted at pickup, no collisions occurred during the trip, but they claimed the rear was rear-ended and there were many scratches at return, asking for €1698 in compensation. The loss would have been significant without full insurance.

Very helpful staff only problem I faced was language , I could not use any other method other than email to contact them . Overall lovely car, lovely staff . Thanks team Avis.

Extremely easy to operate app and excellent deals . Loved the experience. Thanks easyrental team.