There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.

Self-service car pick-up available, no need to deal with insurance upselling. Also, since there weren't enough SUVs, they kindly offered several minivans as alternatives at no extra cost. Truly worth it.

Both picking up and returning the car were very convenient, the service was good, and the vehicle was very new with only 6000+ miles on it. I will choose them again next time.

Very good, smooth process, enthusiastic staff

The service was excellent, and the process was clear and smooth.