The attitude was good, and they didn’t force us to buy insurance.

The company is good, but there was a bit of confusion at the counter. They kept saying I hadn't purchased insurance along with the car rental and were urging me to buy insurance for $5 a day. I was sure I had already bought it, but in a rush, I ended up buying it. Just something to be aware of.

The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.

Self-service machine for car pick-up, multiple languages available, no hard selling!

I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details: As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US. The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.